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Selected work

Real products, real outcomes.

A decade of taking AI from idea to production — agentic systems, conversational AI, and applied ML. Each project below is framed by the problem, what I built, and the measurable result.

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Featured case studies

WEXDirector of Product for Agentic AI2023–Present

Finn — WEX's Employee Copilot

WEX's employee copilot — a 24×7 multi-agent assistant that plans and executes real work across the company's core systems.

$2M+
in annual productivity impact
Read the story
WEXDirector of Product for Agentic AI2024–Present

AssistIQ — Omni-Channel Personalized Concierge

One governed AI concierge across mobile, web, voice, and white-labeled partner channels — customers finish transactions in place instead of calling.

~30%
reduction in routine call volume in targeted flows
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T-MobileSenior PM2021–22

Self-Install Experience with AR

An AR-guided home-internet setup that helped customers place their gateway for the best signal.

+25%
install-flow NPS
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More work

WEXConversational AI

Benefits Assist

AI assistant that guides members through benefits questions and administration.

One assistant
for benefits questions & administration, easing support load
PythonRAGSQL
WEXApplied ML

Late-Fee Forecasting Model

Predicts late-payment probability to focus collections and reduce write-offs.

Late-payment risk
predicted to focus collections and reduce write-offs
XGBoostDataiku
WEXApplied ML

Attrition Prediction

Flags at-risk accounts early so retention can intervene before churn.

At-risk accounts
flagged before churn so retention can intervene with save offers
Pythonscikit-learnPandas
T-MobileConversational AI

Conversational AI Product Suite

Unified virtual-care experience spanning retail and digital channels.

Retail + digital
care unified in one virtual-care experience
DialogflowCustom NLU
EYApplied ML

AI-Powered Tax Technology

NLP + RPA tooling to streamline tax processing for global enterprises.

−35%
processing time, higher compliance accuracy
PythonNLPRPA
HiltiPlatform / IoT

Connected Tools Platform

Tracking, analytics, and management for industrial tools at scale.

−20%
tool loss rate, better asset visibility
AngularIoT SDKsAzure

A note on numbers: figures are rounded and, where work is under NDA, anonymized. Each reflects outcomes I directly drove with my team — happy to walk through the details and my specific role in a conversation.