AI Product Leader
I build AI products that ship.
I'm Kashif Merchant — a product leader with 10+ years turning AI from prototype into production across fintech, telecom, and healthcare. Lately: agentic systems and conversational AI that automate real work at enterprise scale.
Selected work
Outcomes, not feature lists.
Finn — Enterprise Multi-Agent Platform
A 24×7 multi-agent assistant that plans and executes work for employees across the enterprise.
Virtual Agent for Call-Center Deflection
Multi-modal virtual agents that resolve card and account tasks without an agent hand-off.
Self-Install Experience with AR
An AR-guided home-internet setup that helped customers place their gateway for the best signal.
Where I've built
How I work
A point of view on building AI responsibly.
Ship to learn
The fastest way to find the right product is a thin, observable v1 in real hands — then iterate on evidence, not opinion.
Agents that finish the job
AI earns trust when it completes work end-to-end, with the right human checkpoints — not when it just answers questions.
Measure what matters
Every model and feature gets an evaluation and a business metric. If we can't measure it, we can't responsibly ship it.
Let's build something.
Open to product leadership roles and selective advisory work. The fastest way to reach me is a short call or a note.