Self-Install Experience with AR
An AR-guided home-internet setup that helped customers place their gateway for the best signal.
The camera maps the space so guidance is based on the customer's actual home, not a generic manual.
An AR overlay visualizes signal strength in place, steering the gateway away from dead zones before it's plugged in.
Each step is verified in real time, and diagnostics catch the common failure modes before they become a support call.
Problem
Home-internet self-installs generated avoidable support calls and truck rolls when customers placed the gateway poorly, hurting both NPS and margin.
What I did
- Used AR to visualize optimal router placement and signal strength in the customer's actual room.
- Designed a step-by-step flow with real-time validation so users knew immediately if a step worked.
- Closed the loop with diagnostics that pre-empted the most common install failures.
My role
I owned the install product surface and worked with AR engineering and care analytics.
Figures are rounded and, where work is under NDA, anonymized. Happy to walk through the details and my specific role in a conversation.
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